By searching with a Guide your query is sent to a real person who is skilled at finding information on the internet and knowledgable on the subject at hand so that you get the few exact results you want, not the millions of results you don't.
ChaCha only provides quality, human approved results.
When your query is submitted it is sent to a Guide who is knowledgable in the topic you're searching.
When your query is submitted, an alert is sent to all appropriate Guides who are currently signed in to the system. Because the Guides can see the question you submit, you can submit your question in natural language, just like you'd ask any person a question.
It also means that if you submit a question filled with non-specifics (like "foot") nonsensicals (like "asdfjlakjf"), you will most likely not get connected to a Guide because no one will accept it. Same goes for any profanity.
If you are at all profane or offensive during the chat session, your Guide will press a "Report Abuse" button, your IP address and the chat session will be logged, and you can prevented from using ChaCha in the future.
Once connected to a Guide you can chat with him/her to clarify your question. Discussing your question will get more precise results than any other search engine can deliver.
The more you use ChaCha, the smarter and faster ChaCha becomes! Because ChaCha indexes all the questions that are asked and associates them with the search engines and resources used by Guides, and the links visited by the users, ChaCha knows where to look and what the best human-approved resources are for each question or topic.
The primary reason is that we pay them and their pay is directly related to their performance. At the end of every session, you can select between one and five stars to rate their performance. While we expect you to be honest when rating a Guide, ChaCha can also detect any needlessly malicious ratings.